Theory and tools for the difficult-to-manage employees
In this course, you will gain knowledge and tools to handle the really difficult employees. The days are for you who are a manager or leader and have one or more employees who make life difficult for you and cause the group's results to decline. You get a theoretical understanding and practical tools in how to talk to and manage employees in a clear but warm way.
Content of the course Handling difficult employees
Day 1
The difficult employee
What characterizes a difficult employee?
Personality
Common syndromes and mental illness
Behavior patterns
Your leadership
Manage own reactions to difficult employees
Tough feelings and difficult behaviors
The good leadership
Common mistakes
The group
Stress/durability
Unclear organizations
From vague goals to clear leadership
Day 2
Feedback, the leader's main tool
Positive feedback
Corrective feedback
Negative feedback
Clear communication
The words and formulations
Rhetoric and warmth
To say no
Conflict management
My responsibility as a manager
The conflict of interest – a good conflict
Personal conflict - tools to manage
Practical information
date
The course is given on 21-22 September 2023.
Location
Central Stockholm (Sveavägen 63, CityLife Conference and Meetings).
In the course
The course fee includes refreshments, coffee, lunch and course certificate.
Price
SEK 11,000 ex VAT