Content of the course Handling difficult employees

Day 1

The difficult employee

  • What characterizes a difficult employee?

  • Personality

  • Common syndromes and mental illness

  • Behavior patterns 

Your leadership

  • Manage own reactions to difficult employees

  • Tough feelings and difficult behaviors

  • The good leadership

  • Common mistakes

The group

  • Stress/durability

  • Unclear organizations

  • From vague goals to clear leadership

Day 2

Feedback, the leader's main tool 

  • Positive feedback

  • Corrective feedback 

  • Negative feedback 

Clear communication

  • The words and formulations

  • Rhetoric and warmth

  • To say no

Conflict management 

  • My responsibility as a manager

  • The conflict of interest – a good conflict

  • Personal conflict - tools to manage 

Practical information

date

The course is given on 21-22 September 2023.

Location

Central Stockholm (Sveavägen 63, CityLife Conference and Meetings).

In the course

The course fee includes refreshments, coffee, lunch and course certificate. 

Price

SEK 11,000 ex VAT