Sveapsykologerna offers conflict management

What is conflict management?

Conflicts can arise in the workplace, in relationships and so on. It is useful to learn tools for resolving these conflicts. How to communicate without accusing, to avoid the other person going into defense. Conflicts can cause tremendous stress and anxiety. In some cases, they can even lead to depression.

There are communication basics that can be used to manage conflict. Validation has been shown to be effective. It involves taking the time to listen to the other party and confirming that you have understood what the other person has said. For example, you can retell what the other person said, but in different words, to show that you have understood what they meant. Then the other party needs to listen to you. If you make an effort to have a dialog - which means that both want to do their best to take in what the other is saying - it is more likely that the conflict will be resolved in a constructive way. The opposite of dialog is debate - where you go in with the idea of wanting to be right and 'shooting down' the other's arguments. This often leads to frustration and anger on both sides, as it is human nature to want to be validated and listened to. To be able to validate, you may sometimes need to park your reactions, which is not always easy. Especially when the person's thoughts and feelings lead to impulsive behaviors and invalidation, which increases the risk of conflict.

Visit https://sveapsykologerna.se/konflikthantering/ to find out more or book a free consultation.